To the Events in Live Person

1. Entry tickets (passes) and Extras

It is mandatory to buy an Entry ticket (pass) for everyone who wants to attend the conventions organized by Clouds Con. If you buy some extras without a pass, they won’t be refunded. Different kinds of tickets are available for sale from the moment the convention is announced, until a couple of weeks before the convention. Every Pass you get will allow you to buy extras from the ticketing service: autographs, photo shoots, meeting rooms, parties…

Every pass and extra that you buy bears your name so you will have to provide us with that information when you get your ticket, as well as an email address.You will then receive an e-ticket to this email address and you will be able to have your pass issued on the day of the convention or on the day before, where the event takes place. We will ask you to bring an ID in order to verify your identity. If you didn’t buy you ticket from the online ticketing service, you will receive an email from us.

If you make a mistake while giving us information, please contact us as soon as possible.

It is possible to buy a ticket for another person by sharing their name and email address at the time of the purchase.

Reselling pass is strictly forbidden.

The prices on our ticketing service are exempt from the fees when you are purchasing tickets, Clouds Con won’t refund the fees if the event is cancelled. Once the prices are announced on our website, they can’t be raised. However, prices can be different for the same Pass/Extra from one event to another.

 

2. Terms & Methods of Payment

A ticketing service will be set up as soon as the convention is announced. You will be able to pay using a credit card. The method of payment is strongly recommended.

You will be able to pay with bank transfer or Paypal. However, these methods take more time to process. You will get your e-ticket upon receipt of your completed payment.

Some entry tickets may be payable in several installments.

You will then receive an email with a payment schedule that explains the due dates and the amount you have to pay for each installment. If the statutory time limits allowed for payments to be made have elapsed, your tickets will be cancelled. No refunds will be possible then.

 

3. Transfer of Ownership

A ticket or an extra will be sent to you once full payment is received.

 

4. Refunds

The passes and extras can only be refunded if the event is definitely cancelled. The refunds will be effective under 3 months after the cancellation announcement.

Reselling passes or extras is totally forbidden, except with an exceptional authorization from Clouds Con.

 

5. Minors

A parental consent form is required for minors between the ages of 16 and 18 (the form is available on our website).

A photocopy of the ID of the person that signs the form will also be mandated.

Minors under the age of 16 will be able to attend the conventions only if they

are accompanied by someone who is at least 18 and who purchased a ticket.

 

6. Modifications of the Events

Clouds Con reserves the right to modify the dates, places or guest of one of the events they host. Any purchase following a modification from the organization

will apply to those changes. If the place of the event has to change, Clouds Con do not reimburse for hotel or transportation expenses, or any passes and extras.

If a guest is not able to make it to the event, you will be able to choose other extras that are available at the time. Also, your pass won’t be refunded.

If the events are postponed, the attendees will get the possibility to be refunded.

The attendees will have to send to Clouds Con a proof for their unavailability to attend the events. The refunds will always be done after the events in case of postponement.

 

7. Conduct of the Events

You will be given a bracelet and a badge at the same time you pick up your ticket and extras. You will have to wear it throughout the convention. The Clouds Con

team members will need to check that you are wearing it to enter the convention area as well as autographs, photo shoots, and meeting rooms’ areas. Without your bracelet and badge, you could be asked to leave the convention area. You will also need to have your pass on you as soon as you enter the convention area and until you leave for good. You will need to be in possession of your extras when you are waiting in line for those extras.

The schedule has to be carefully respected as the team has worked on the timing of the event.

If you are not present for an extra, we can’t guarantee you will be able to do them later during the convention. Refunds won’t be possible if you miss an extra.

Every pass sold by Clouds Con is a two-day pass. If you can’t make it on Saturday or Sunday, we don’t guarantee you will be able to do all your extras.

Clouds Con can’t be held responsible for how the photos turn out (closed eyes…). Only blurry and not properly centered photos will be able to have a do over. We also can’t be held responsible for a wrongly-spelled name on an autograph. Gifts to the guests are allowed if they are not bulky or disrespectful, during the autograph sessions. For safety and hygienic reasons, the participants can’t offer food to the guests.

 

8. Photos, videos and image rights

Videos are strictly forbidden throughout the whole event, except for opening and closing ceremonies.

Flash photos are allowed when the guests arrive on the stage. Once the Q&As star, you will be ask to stop the flashes and take regular pictures. If a participant takes to many pictures and is an inconvenience to other participants, the staff members are reserved the right to issue warnings.

If several warnings are issued to one participant, they might be asked to leave the Q&A or the convention site if there is a recurrence of warnings.

Photos are forbidden outside of the Q&As area.

By purchasing a pass and by attending one of Clouds Con’s events, you will us to use your image, including for any advertising and commercial use, on our website or on social medias.

 

9. Conformity

Clouds Con is not responsible for any theft, damage or loss of your personal effects.

The schedule of an event can be modified before or on the day of the convention.

Audible and visual announcements in French and English will be made throughout the event so please remain vigilant. No refunds are possible because of those modifications.

 

Clouds Con reserve the right to refuse participants who will interfere the good functioning of the event (defamation, aggression, non-compliance with the

rules…) and can ask such participants to leave the premises of the convention with no refunds due.

Clouds Con could change the general terms of use of an event at any time of the year. By purchasing a pass or an extra for an event hosted by Clouds Con, you are

committed to respecting the general terms use.

 

COVID-19 INFORMATIONS

 

The health crisis related to Covid-19 pandemic force us to adapt the Covid measures to the event.

We are mandatory to ask to the attendees any document related to restrictions decided by French government.

Clouds Con will not be responsible to any potential modifications because of Covid-19.

Clouds Con will not refund the attendees who can not provide any proof required at the event.

If an attendee will not be able to show any proof, the entry will be refused and will not be refunded of the passes and extras bought online.

A mask and barrier gestures will be asked according to French government restrictions and potential request from the guests and their agents.

 

The Virtual Events

The virtual events will be done on ZOOM.

 

1. Passes and extras

A pass is not mandatory to get an access to a virtual event organized by Clouds Con. To access to the activities, the attendees have to get an extra ticket.

The extras are strictly personal and mustn’t be shared. Every extra that you buy bears your name so you will have to provide us with that information when you

get your ticket, as well as an email address. You will then receive an e-ticket to this email address.

If you didn’t buy you ticket from the online ticketing service, you will receive an em14

If you make a mistake while giving us information, please contact us as soon as possible. It is possible to buy a ticket for another person by sharing their name and email address at the time of the purchase.

Reselling pass is strictly forbidden.

The prices on our ticketing service are exempt from the fees when you are purchasing tickets, Clouds Con won’t refund the fees if the event is cancelled. Once the prices are announced on our website, they can’t be raised. However, prices can be different for the same Extra from one event to another.

The emails including the links of the Event will be sent at least 1 day before the Event. They are strictly personal and must not be shared.

 

2. Terms & Methods of Payment

A ticketing service will be set up as soon as the convention is announced. You will be able to pay using a credit card. The method of payment is strongly recommended.

You will be able to pay with bank transfer or Paypal. However, these methods take more time to process. You will get your e-ticket upon receipt of your completed payment.

 

3. Transfer of Ownership

An extra will be sent to you once full payment is received.

 

4. Refunds

The extras can only be refunded if the event is definitely cancelled. The refunds will be effective under 3 months after the cancellation announcement.

Reselling extras is totally forbidden, except with an exceptional authorization from Clouds Con.

 

5. Minors

The minors are accepted during virtual convention, they can assist them alone if they are 16. A parental consent form is required for minors between the ages of 16 and 18 (the form is available on our website).

A photocopy of the ID of the person that signs the form will also be mandated. Minors under the age of 16 will be able to attend the conventions only if they are accompanied by someone who is at least 18, a ticket is not necessary for the major.

 

6. Modifications of the Events

Clouds Con reserves the right to modify the dates and guests of one of the virtual events they host. Any purchase following a modification from the organization will apply to those changes.

If a guest is not able to make it to the event, the event will be postponed, Clouds Con will give to all the attendees several options for the bought extras. They will get the possibility to be refunded for one month from the modification date.

 

7. Conduct of the Events

When you will be connected on Zoom, please check you full name. It has to be identical to the names written on your tickets.

The schedule has to be carefully respected as the team has worked on the timing of the event.

If you are not present for an extra, we can’t guarantee you will be able to do them later during the convention. Refunds won’t be possible if you miss an extra.

Many announcements will be done on our Twitter account and in the waiting room on Zoom.

Please verify your micro, your webcam and your local internet connection.

Clouds Con can’t be held responsible for any technical issues during your activities.

 

8. Photos, videos and image rights

Videos and photos are strictly forbidden throughout the whole event. When you are purchasing an extra for our events, you accept the fact that you

can be recorded during the event. Each recording are personal and must not be shared on social media or anywhere else.

By attending the event, you authorize your image to appear on photos or video recordings that Clouds Con could use for advertising or commercial purposes as part of the promotion of its activity (websites, professional pages on networks social, advertising).

 

9. Conformity

The schedule of an event can be modified before or on the day of the convention.

Audible and visual announcements in French and English will be made throughout the event so please remain vigilant. No refunds are possible because of those modifications.

Clouds Con reserve the right to refuse participants who will interfere the good functioning of the event (defamation, aggression, non-compliance with the

rules…) and can ask such participants to leave the premises of the convention with no refunds due.

Clouds Con could change the general terms of use of an event at any time of the year.

By purchasing a pass or an extra for an event hosted by Clouds Con, you are committed to respecting the general terms use.