F.A.Q.

You can be 2 people or you can do it alone.

A convention is an event which usually takes place on weekends. Everyone with a pass can attend the convention.
The purpose of an event like this is to allow people to meet their favorite actors and actresses by attending Q&As, photo sessions and autographs sessions.

There can only be one Fanbook.

The person who will be in charge of the fanbook. This person will be known after the random draw.

Everybody. A random draw will be made by CloudsCon on the facebook group of the event.

The fanbooks will be given to the guests only during autograph sessions. A picture of you and the guest will be taken to immortalize the moment.

No.

A Fanbook is a notebook with notes, photos, collages, poems, quotes or else which are put in a nice way in the book to give to a guest who is coming to the convention.

Yes. An announcement will be made after each event.

Not necessarily. An announcement will be made if there will be a DVD.

A translator will be here all the event so you just have to ask him if you have any doubt.

You will need to send CloudsCon an email to make this request. We will see the possibilities for each case. In the case the request is accepted, the person with the better seat will need to move to be placed next to the person who bought their ticket after them.

It is strictly forbidden! Each person need to retrieve their own shoots. A CloudsCon team member will make sure every participant find their own, to make sure no shoot gets stolen.

After we printed the photos, the CloudsCon staff will hand them to you on a stand provided for that purpose.

One autograph extra = one signature. You will want to purchase several extras if you want more than one signature.

Yes, of course.
On a simple photo, you can be two participants in one photo although you will have two tickets for this photo.
However a second participant can be on a duo, trio or group shoot with only one extra.

Videos are strictly forbidden throughout the whole event. The conventions will be filmed professionally and DVDs will be up for sale shortly after the events. Q&As and extras will feature on them.
Flash photos are allowed when the guests arrive on the stage. Once the Q&As star, you will be ask to stop the flashes and take regular pictures. If a participant takes to many pictures and is an inconvenience to other participants, the staff members are reserved the right to issue warnings.
If several warnings are issued to one participant, they might be asked to leave the Q&A or the convention site if there is a recurrence of warnings.
Photos are forbidden outside of the Q&As area.

Gifts to the guests are allowed if they are not bulky or disrespectful, during the autograph sessions.

They just have to let CloudsCon know before the event so we can welcome them properly on the day of the convention.

CONVENTION – FAN-MEET
A parental consent form is required for minors between the ages of 16 and 18 (the form is available on our website). A photocopy of the ID of the person that signs the form will also be mandated.
Minors under the age of 16 will be able to attend the conventions only if they are accompanied by someone who is at least 18 and who purchased a ticket.

MEETING
A parental consent form is required for minors under 18 years (the form is available on our website). A photocopy of the ID of the person that signs the form will also be mandated.
Minors under the age of 16 will be able to attend the meetings with a parental consent too.

To be fully refunded, you will have to show CloudsCon proof of an exceptional situation (important disease, death..). A proof will be asked. Refunds will be made three months at the latest. If you haven’t been refunded after three months, please contact CloudsCon.

You don’t need to do anything. Refunds will be made three months at the latest. If you haven’t been refunded after three months, please contact CloudsCon.

You don’t need to do anything. You pass will still be valid even if the date changes. If you can’t attend an event because of the change of dates, contact CloudsCon. Proof will be needed for you to get refunded. If an event is cancelled, the guests could still be present if the new dates work with their schedules. An announcement will be made after the change of dates once we get their reconfirmation or cancellation. If a guest has to cancel, their extras will be valid for another guest.

Usually, guests have to cancel because of their filming schedule that can change at the last minute. A cancellation of a guest is beyond our control. Extras can be refunded or they will be replace with the same extras for another guest.

No, it’s forbidden.

You must bring an ID (passport, driver’s license…) as well as printed proof of purchases of your tickets and extras. Without those documents, you won’t be able to retrieve your pass.

You can retrieve your ticket and extras the Friday prior to the event and throughout the whole weekend. The people who can be present for only one day, or those who will be arriving late (because of transportation or else) need to let CloudsCon know days before the event so we make sure someone will be there to welcome you and give you your ticket and extras.

It usually happens during the evening (between 6:30pm and 9:30pm) but we will let you know earlier that day that we will be making an announcement. The announcement will be shared on social media (Facebook, Twitter, and Instagram) and on our website. We might share clues with you during the day to help you guess who the guest will be.

If you realize you made a mistake in your name, your email address or else, please contact CloudsCon as soon as possible to make sure you will be able to get your ticket.

The cost of a convention is high because CloudsCon pays the travelling and hotel expenses of the guests attending the event. And they don’t come for free. But CloudsCon will do everything to make sure the prices are affordable to make sure you and the guests have a memorable weekend.

The resale of a ticket or an extra is strictly forbidden. If you want to do this, you will have to contact CloudsCon who will let you know if it is possible (exceptional situations).

It is possible. You just need to share that person’s information and not yours when you are purchasing the item.

Yes, it is. You will need to specify the names of the people who will benefit from the tickets.

Only the big pass may be payable in 2 installments. If you decide to pay by installments, a payment schedule will be sent to you. If you don’t respect that schedule, your purchase will be cancelled.

You can pay using credit cards or bank transfers. If either of the latter one, you will get your ticket when we receive proof of payment.

It usually starts around 9:30 on Saturday mornings. There is a lunch break from 12:30pm to 1:30pm, and the day ends around 6:30pm. On Sundays, the hours are the same but the day ends at 6pm to make sure people who live far can make it home in time.

Games and activities depend on what the convention is about. The theme of the convention will decide what the activities will be about. There can be cosplay contests, quizzes…

Preference should be given to the extras that happen during a very limited time. If you have one photo shoot with a guest and a meeting room with another, you need to start with the meeting because the guest won’t wait for you to begin. You will then be able to go the photo shoots that take longer than meetings.

Several announcements will be made by the staff members to make sure you don’t miss anything. You will be asked to stay in the main room until we call you during extras to keep things from getting out of hands.

The autorized supports for the autographs are your photoshoots, the official support of the event and official items as DVD…

A room is reserved for meetings. You will need to go to a rendezvous point mentioned on the schedule we will hand over at the beginning of the convention. The guest is sitting at a round table with all the participants who can chat freely and ask questions to the guests. The meetings will last 20 to 30 minutes. The meetings are extras so a limited number of people will be able to attend.

A photo shoot allows you to pose with the guest or guests of your choice. It is just you and the guest for the single shoot and the duo shoot.

Once you get to the guest after waiting in line, they will ask for your name to sign it on the support you have. You will be able to talk to them for a very limited time. If you really want to chat with them you are able to during meeting rooms.

They will last 45 minutes to 1 hour and will be held in the main room of the place of the event. One of our team members will move around the room to allow you to ask the guests questions, using a microphone. You won’t be allowed to go on stage with the guests or ask them about private information. You must ask short questions to make sure others have the opportunity to ask questions as well. None of the extras will happen during Q&As to make sure you don’t miss anything.

An extra is something you buy to access an activity. You have to buy a pass in order to use those extras.
There are 4 types of extras:
– Autograph: you can have one guest sign one support.
– Photo shoot: you can have your picture taken with one or several guests according to the type of photo shoot you purchased.
– Meeting-room: you will share a private moment with a guest for about 30 minutes with a limited number of people (maximum of 30 persons).
– Themed party: the party will take place on Saturday evenings with some or all of the guests (we will know this information before the convention).
Other extras might be available if the guests are up for it. They will be up for sale on our ticketing service.
You are not allowed to take personal photos with the guests throughout the weekend or you risk to be excluded from the convention.

An extra guest is a guest who is not included in the event’s budget or who is more expensive than any other guest. In this case, the price of their extras can be higher than other guests’, and in a limited quantity. Moreover, their extras are only included in the VIP tickets. You will be able to buy them on the ticketing service as soon as we announce it.

A pass is what you must buy to enter the convention. It is mandatory to have one to be part of the event. We usually offer 3 types of tickets whose prices can vary according to what they allow you to do. The prices can be different from one event to another.
The VIP tickets are the first ones called for an extra. Then people are called according to the tickets they have.
Tickets are non-refundable and non-exchangeable. In the case of a complete cancellation of the event, you will be refunded.

You will find links to the ticketing service to each of our events on our website to buy tickets and extras. A pass is mandatory to enter the convention.

You have to register your name under the post fanbook announcement (on the official facebook group) then there will be a random draw to choose the person who will handle the fanbook.

Every ticket comes with a given number, according to the date of purchase that will decide where you sit in the room. You will have to remain at this seat for every Q&A session throughout the event.

Your number seat could be written on your envelope too.

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